Privacybeleid

Controller Responsible for Data Processing

Klein AG
Neumann Reichardt Str. 27–33
Hamburg, Germany
Email: info@kleinundmore.de
Phone: +49 40 6568410

We waarderen je interesse in onze online shop. Het beschermen van je privacy is erg belangrijk voor ons. Hieronder vind je gedetailleerde informatie over hoe wij met je gegevens omgaan. De verwerking vindt plaats in overeenstemming met de Algemene Verordening Gegevensbescherming (AVG) en, voor Oostenrijk, in overeenstemming met paragraaf 165(3) van de Oostenrijkse Telecommunicatiewet (TKG).

1. Toegangsgegevens en Hosting

You can visit our websites without providing personal information. Each time you access a page, the web server automatically stores a so-called server log file, which may include:

  • The name of the requested file

  • Your IP address

  • Datum en tijd van het verzoek

  • Amount of data transferred

  • The requesting provider

These access data are evaluated solely to ensure trouble-free operation of the site and to improve our services. This is in accordance with our legitimate interest in the proper presentation of our services (Article 6(1)(f) GDPR). All access data are deleted no later than 30 days after your visit.

Hosting
Hosting- en weergavediensten voor onze website worden deels geleverd door dienstverleners die gegevens namens ons verwerken. Tenzij anders vermeld in deze privacyverklaring, worden alle toegangsgegevens en alle gegevens die in formulieren op deze website worden ingevoerd op hun servers verwerkt.

Our service providers are located and/or use servers in the following countries, which have been recognized by the European Commission as having an adequate level of data protection: United Kingdom, USA. For the USA, the adequacy decision applies if the provider is certified under the EU-U.S. Data Privacy Framework; otherwise, transfers are based on the European Commission’s Standard Contractual Clauses (SCCs).

We maken ook gebruik van dienstverleners in Canada, Nieuw-Zeeland, Japan, Verenigd Koninkrijk, VS — allemaal erkend als adequaat door de Europese Commissie.
Sommige dienstverleners zijn gevestigd in Australië, India, Singapore, waar geen adequaatheidsbesluit voor geldt; overdrachten zijn gebaseerd op SCC's.

2. Data Processing for Contract Fulfilment and Contact

2.1 Contract Fulfilment

Wij verwerken persoonsgegevens die u verstrekt bij het plaatsen van een bestelling om het contract uit te voeren (inclusief eventuele garantieclaims, serviceverzoeken en wettelijke updateverplichtingen) conform Artikel 6(1)(b) AVG. Verplichte velden zijn als zodanig gemarkeerd; zonder deze informatie kunnen wij uw bestelling niet verwerken. Welke gegevens worden verzameld, ziet u in de invoervelden.

More information about how we share data with service providers for order processing, payment, and shipping can be found in later sections. Once the contract is fully processed, your data will be restricted from further processing and deleted after the statutory retention periods, unless you have consented to further use or we are legally permitted to retain them.

Inventory Management System
For order and contract processing, we use inventory management systems from external service providers who process data on our behalf.

2.2 Customer Account

If you create a customer account (with your consent under Article 6(1)(a) GDPR), we use your data to set up and maintain the account and to store your order history for future purchases. You may delete your account at any time by contacting us or using the account deletion function. After deletion, your data will also be removed unless you have consented to further use or legal retention applies.

2.3 Contact

When you contact us (e.g., via contact form, live chat, or email), we process your data to handle your inquiry (Article 6(1)(b) GDPR). Required fields are marked; without them, we cannot respond. After your inquiry has been processed, your data will be deleted unless you consent to further use or we are legally permitted to retain them.

3. Data Processing for Shipping

Om je bestelling uit te voeren (Artikel 6(1)(b) AVG), geven wij je gegevens indien nodig door aan het transportbedrijf dat verantwoordelijk is voor de levering.

Voorafgaande verzendmelding
Als je toestemming geeft (Artikel 6(1)(a) AVG), geven wij je e-mailadres en telefoonnummer door aan het transportbedrijf zodat zij je voor de levering kunnen informeren. Je kunt je toestemming op elk moment intrekken.

4. Data Processing for Payment

We work with technical service providers, banks, and payment providers to process transactions.

4.1 Transaction Processing

Afhankelijk van de betaalmethode worden de benodigde gegevens doorgegeven aan technische dienstverleners, banken of betalingsproviders. In sommige gevallen verzamelen deze providers de gegevens rechtstreeks op hun eigen websites.

4.2 Fraud Prevention & Payment Optimization

We kunnen aanvullende gegevens delen met onze dienstverleners om fraude te voorkomen en betaalprocessen te optimaliseren, op basis van ons gerechtvaardigd belang bij veilige en efficiënte betalingsverwerking (Artikel 6(1)(f) AVG).

4.3 Identity & Credit Checks (Klarna)

If you choose Klarna payment services, you consent (Article 6(1)(a) GDPR) to us sending necessary payment and identity data to Klarna Bank AB for credit checks. Klarna uses this to decide whether to approve a transaction.

4.4 Identity & Credit Checks (PayPal & Ratepay)

For “purchase on account” via PayPal and Ratepay, you consent to necessary data being sent to Ratepay GmbH for credit checks.

5. Email Marketing

5.1 Newsletter with Tracking

When you sign up for our newsletter, we send it based on your consent (Article 6(1)(a) GDPR). You may unsubscribe at any time. We track email open and click rates to improve our campaigns.

5.2 Nieuwsbriefverzending

Our newsletters may be sent by service providers on our behalf, using servers in countries with an adequate EU decision or based on SCCs.

5.3 Verzoek om beoordelingen

With your consent, we may email you after purchase asking for a product review.

6. Cookies and Other Technologies

6.1 General

We use cookies to make our website attractive and to enable certain functions. Some cookies are essential; others require your consent.

6.2 Toestemmingsbeheer

We use the Usercentrics Consent Management Platform to inform you about cookies and obtain/manage/document consent.

7. Use of Third-Party Services

We maken gebruik van diensten van Adobe, Google, Facebook (Meta), Vimeo en anderen voor analyse, marketing en contentlevering. Afhankelijk van de dienst kunnen gegevens worden overgedragen aan derde landen op basis van adequaatheidsbesluiten of SCC's.

8. Trusted Shops Integration

With your consent, Trusted Shops widgets (e.g., trust badge, reviews) may be displayed. Data processing here is carried out under joint controllership (Article 26 GDPR).

9. Social Media

9.1 Social Buttons

Our website contains social media links (Facebook, Instagram, Pinterest, Xing) implemented as HTML links so no data are transmitted unless clicked.

9.2 Our Social Media Profiles

When visiting our social profiles, your data may be collected for marketing and analytics purposes by the platform operators under their own privacy policies.

10. Your Rights

You have the right to:

  • Toegang tot uw persoonsgegevens (Artikel 15 AVG)

  • Correct inaccurate data (Article 16 GDPR)

  • Verwijder je gegevens (Artikel 17 AVG)

  • Beperking van verwerking (Artikel 18 AVG)

  • Gegevensoverdraagbaarheid (Artikel 20 AVG)

  • Lodge a complaint with a supervisory authority (Article 77 GDPR)

Right to Object
Where we process your data based on legitimate interest, you may object at any time. If processing is for direct marketing, you may object without providing reasons.

Data Protection Officer:
Stefan Mönnich
Ballindamm 39
20095 Hamburg, Germany
Phone: +49 40 99999 3430
Email: stefan.moennich@email.de